AI voice agents for hotels and restaurants
Guests call to book, change and ask for things at every hour, often when staff are serving someone else. Dialynx answers every call, takes the booking and notes special requests.
A missed call is a missed booking
During a dinner rush or a check-in queue nobody can pick up the phone, and callers who do not get through book elsewhere. After hours, the phone simply goes unanswered.
An AI voice agent answers immediately, takes reservations and requests in a friendly conversation and gives your team a record of the call.
What Dialynx does for hospitality
Reservations and bookings
Takes table reservations and room bookings, confirms details and records them for your team.
After-hours coverage
Answers calls when the desk is closed, so guests are never sent to voicemail.
Special requests
Notes dietary needs, accessibility requests and celebrations, and records them in the call log for your team.
Your venue, your wording
Uses the prompt you write for menus, policies and tone, so answers match how you operate.
How it works
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Step 1
Teach it your venue
Share hours, policies, menus and booking rules so answers match how you operate.
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Step 2
Review bookings in Dialynx
Check confirmed reservations and requests in your call log and leads.
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Step 3
Go live during peak times
Start with overflow and after-hours calls, then widen coverage as you review results.
Common questions
- Can the agent take reservations by phone?
- Yes. It asks for the date, party size and contact details and records the booking for your team, following the rules you write in your prompt. For anything the agent cannot confirm, such as large groups or special events, tell it in your prompt to take the details so your staff can call back.
- What about calls outside opening hours?
- The agent answers at any hour, so guests can book, ask about hours and leave requests without waiting for the morning. Your team reviews the transcripts of overnight calls in the call log when they return, and can call back anyone who left a request.
- Which languages does the agent speak?
- Each agent has one primary language, which you select and write its prompt in. Dialynx agents are not multilingual, so a call is handled in that language. Test the agent with real calls and review the transcripts in your call log to confirm the experience feels right for your guests.
From the blog
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Enhancing Customer Experience in Hospitality with AI Voice Automation
Explore how AI voice automation is transforming the hospitality industry by improving customer interactions, streamlining operations, and boosting satisfaction. Learn how to implement these solutions effectively with Dialynx.
See it on your own calls
Book a demo, or compare plans and start when you are ready.